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Freight Forwarding Software
AESDirect
Frequently Asked Questions
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bullet What is Link Systems?
bullet Why use Link Systems?
bullet How does Link Systems improve customer satisfaction?
bullet What makes Link Systems so different from our competitors?
bullet Who use Link Systems?
bullet Is Link Systems easy to use?
bullet How much do Link Systems and its associated support services cost?
bullet Once I buy Link Systems, will I be able to receive any support services?
bullet Can I try Link Systems before I buy it?
bullet Is Link Systems a total solution?
bullet Does Link System support multi-currency Accounting Package?
bullet Is it possible for Link Systems to be set up in remote areas?
bullet What are the printing capabilities of Link System?
bullet How do I track the cargo status?
bullet What are technologies supported by Link system?
bullet Can I access Link System regardless of place, time etc?
bullet Can Link Systems be customized to meet our exact requirements?

Faq point  What is Link Systems?
Link system provides complete air, ocean and road, import, export, domestic and trans-border, single shipment and consolidation and deconsolidation processing.

Faq point  Why use Link Systems?
Because Link Systems is suited to your company and it:
1. Decrease communication costs by means of IP phone facility.
2. Reduce demands on customer service;
3. Increase your market share;
4. Give your company a global presence 24 hours a day, 7 days a week.

Faq point  How does Link Systems improve customer satisfaction?
Your customers can view the progress of all of their shipments without having to contact your company. In fact, the system can be set-up to keep them informed about the shipments status via e-mail.

Faq point  What makes Link Systems so different from our competitors?
Link Systems has many advantages over our competitors because it is not merely a tracking system:
bullet  It allows authorized personnel to edit and update a shipments status.
bullet  It enables easier communication between different groups of Link Systems users who can exchange shipment     information electronically.
bullet  Link Systems, unlike many of our competitors, is completely integrated browser-based, client server and mobile based     systems all supported by one centralized database.
bullet  Link Systems provides event based mobile and email alerts, automated generation of reports on trigger.
bullet  It also provides secure issues that help your organization align its security management strategy with its business     goals by: automatically managing who has access to which resources and services; logging and reporting what they     have done; and enforcing business, privacy and security policies.
bullet  It provides round the clock help-desk support, emergency hot-line support, and ongoing software warranty support.     Moreover it has set up call centers to provide any kind of assistance.
bullet  Beeper support is provided for emergency problems requiring immediate resolution outside of normal business working     hours or on holidays.

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Faq point  Who use Link Systems?
Our growing roster of clients includes a number of freight forwarders, manufacturers, agencies, carriers and distributors.

Faq point  Is Link Systems easy to use?
Yes. Anyone who has used the Internet is already familiar with Link Systems browser-based system. It will be just a matter of minutes before your employees are both comfortable and proficient with Link Systems.

Faq point  How much do Link Systems and its associated support services cost?
Please contact our office by e-mail for details on our pricing policies.

Faq point  Once I buy Link Systems, will I be able to receive any support services?
Our team of experts is ready to assist you with the customization of your Link Systems and any technical support issues that may arise. For more information, please make use of our hotline facility.

Faq point  Can I try Link Systems before I buy it?
Yes, of course, you can. Please contact our office by e-mail.

Faq point  Is Link Systems a total solution?
Link System is a totally integrated system. All master files, quotations, commercial invoices, shipments, consolidations and invoices are integrated. Quotations and rate tables can be viewed from within transactions, and shipments can be automatically rated (invoiced) with quotations.

Faq point  Does Link System support multi-currency Accounting Package?
Link System is a multi-currency system, and can customize to any number of currencies according to customer requirement. Exchange rates or buying and selling rates between any currencies combinations can be entered as required. Any currency can be designated as the 'home' currency.

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Faq point  Is it possible for Link Systems to be set up in remote areas?
Link System provides multi-branch capabilities and may be configured in a number of different ways. Link System can be installed centrally and accessed from any number of remote locations using thin client technology.
The system may be installed in each branch and the central data based updated periodically by replication, or each branch may copy common files for accounting, reporting, tracking and tracing, etc., from each branch to the head office system.

Faq point  What are the printing capabilities of Link System?
The print preview option allows all documents and reports to be viewed directly on the screen. This allows verification of report details in a fraction of a second. Reports may also be printed directly from the print preview. Security provisions allow users to only see their own branches transactions or alternately, authorized head office personnel such as accounting, may see transactions for all branches.

Faq point  How do I track the cargo status?
Tracing or locating information for all master files, quotations, shipments, etc., is instantaneous and a standard feature of the system. i.e. Shipments may be located by shipment or reference number, File No etc. With the tracking feature you can query the status of a shipment, review the shipment details, produce a report of selected shipments, download the data for future use and even view images of documents attached by File Number, House Number or Master Number.

Faq point  What are technologies supported by Link system?
Link system has been implemented on
1. Client Server technology for several clients,
2. Web Application
3. Mobile Application

Faq point  Can I access Link System regardless of place, time etc?
Remote support is provided to clients through the use of PC anywhere. Access to Link System on the clients system can be obtained through either conventional telephone dial-up or Internet connections.

Faq point  Can Link Systems be customized to meet our exact requirements?
Yes. One of the many advantages of Link Systems is the ability to modify the system to meet each customer's specific requirements, cost effectively. In fact, Link Systems is modified to meet each customer's exact needs.
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